Privacy

What stays on your device

Trips, travelers, optional age bands and care-related packing choices, bags, item quantities, packing progress, templates and preferences are stored on your device. There is no app account or developer-operated cloud sync. Device backups may include app data depending on your iOS settings.

Network use in version 1.0

Core packing tasks work offline. Release 1.0 blocks online city search and weather refresh before requests begin. It does not send city searches or destination coordinates to a weather provider and does not ask for device location permission. Purchases and restoration need the App Store.

Apple purchases

Apple handles purchases, restoration and payment information. Packing Done reads StoreKit-verified purchase status to unlock additional active trips and templates. The developer does not receive payment card details. Restoring purchases does not restore local lists. See Apple’s Privacy Policy for Apple’s practices.

Clipboard, export and sharing

Clipboard text is read only after you choose to paste, and you can preview before importing. Export creates a readable text file, not a complete backup. A destination you select in the system share sheet receives a copy and handles it under its own terms and privacy practices.

Support email

If you email support, the operator and email provider Zoho process your email address, message and attachments to answer your request. Avoid sending unnecessary personal information. See Zoho’s Privacy Policy for its practices.

Mailbox access: Currently, only the operator, Peng Huang, sends, receives and reads support email through Zoho webmail. No one else is authorized to read the mailbox, and no automatic forwarding, client syncing, mail exports or independent backups have been set up.

Retention: We keep only information needed for active requests. We close a request when resolved, or after 30 days without follow-up after a reply. We retain closed correspondence and attachments for no more than 180 days, with monthly reviews and deletion within that limit. Where a legal obligation or dispute requires retention, we keep only the necessary information and review the need regularly.

Deletion: Request access, correction or deletion at support@packingdone.app. Following any necessary identity checks, we normally handle the request or explain the outcome within 30 days of receipt; we comply with shorter applicable legal deadlines and explain any lawful extension or restriction. Deletion covers related received and sent mail, archives, custom folders, drafts, attachments and Trash, plus other copies within the operator’s control. Archiving or merely moving mail to Trash does not complete deletion.

Backups: We do not create independent backups of original email. The cleanup deadlines above apply to mail and copies the operator can manage; Zoho-managed backups or residual copies follow its applicable cleanup cycles. A maximum period for erasing individual messages from all provider backups has not been verified, so immediate removal of every copy or removal within a fixed number of days is not promised. Previous deletion requests will be reapplied if data is restored.

Feedback: After launch, we plan to prepare weekly summaries that cannot identify individuals for the developer to improve the product. We remove names, email addresses, identifying circumstances, verbatim quotes and attachments, and exclude content that could still identify someone. By default, AI assistance handles only de-identified summaries that cannot identify individuals. No integration currently gives an assistant direct access to original email. Before changing this approach, we will check the actual service, access and data-processing settings and update this notice.

Website requests

These pages do not set cookies or use analytics, advertising scripts, remote fonts or embedded tracking. Hosting can still generate technical logs such as IP addresses, request times, requested pages and browser information for delivery, security and operations. No analytics scripts does not mean no logs.

Hosting provider: Netlify. Provider privacy information

Netlify hosts this website. Its server-side Observability records technical requests, including requested URLs, times, response status, request IDs and duration. Netlify documentation also describes processing client IP addresses and user-agent information for delivery, security and troubleshooting. The actual selected team is on the Free plan. The operator confirmed that no additional website analytics or log exports are used.

The project dashboard currently defaults to the last hour of requests. Netlify documents a past-24-hours viewing window for Free-plan Observability. This is not a promise that all infrastructure or security logs are deleted after 24 hours. Under its privacy policy, Netlify determines retention from processing purposes and applicable legal obligations and does not state one fixed period for every category. Requests about hosting data may be directed to support@packingdone.app for coordination with the provider as applicable.

Your choices

You can edit or delete content in the app. Archiving retains data; deleting the app removes local app data. Device backups and shared copies are managed by the relevant system or service. Contact the email below to request access, correction or deletion of information you sent to support. Applicable rights and requirements vary by region.

Children

The app is intended for adults organizing travel and has no child accounts. Adults can record age bands or care-related packing choices on their own device. Those packing details are not uploaded to a developer server.

Changes

This page and its effective date will be updated when actual data handling in the app, website hosting or support operations changes. Any future online weather feature will be preceded by an updated notice.