A little help along the way

Support

For a question, a bug report or an idea, get in touch.

support@packingdone.app

Independent developer: Peng Huang. Please do not send passwords, verification codes, payment details, identity documents, medical records or identifying details about children.

Keep your list safe first

If saving fails, use the app’s Retry save, Keep editing or Cancel options. Do not uninstall the app or clear its data. Text export is not a substitute for a full backup.

Help us reproduce the issue

Include the app version, iPhone model, iOS version, steps you took, what you expected and what happened. Redact names and itineraries from screenshots, and use fictional examples where possible.

Templates, reuse and text import

Review a template or imported list before applying it. Reusing an archived trip resets progress in the new trip and preserves the archive. New, restored and reused trips still count toward the active-trip limit.

Purchases and restoration

After launch, More trips & templates provides product lookup and purchase restoration. Restoring purchases restores access, not trip data. The app is not publicly on sale yet; product unavailability does not necessarily mean a network problem.

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How support information is handled